NHS Staff Survey Results – 2017

Thank you to all organisations who participated in the 2017 NHS Staff Survey. This year, the survey went out to almost 1.1million staff across 309 trusts, clinical commissioning groups and commissioning support units in England.

Staff were eligible to take part if they were employed directly by an NHS organisation on 1st September 2017. The number of staff members who took part in the survey between October and December 2017, via either a postal or online questionnaire, was 487,227. This constituted and overall response rate of 45% for the Staff Survey 2017; an increase from 44% for the 2016 iteration.

This online tool allows users to view local and national results from the survey through a series of interactive dashboards. As this is only the second year that we have made the results available via this format, we encourage users to provide feedback on the design of the website, to report any issues they find with the site, and to let us know what they would like to see available on the website for future surveys. Feedback can be sent to nhsstaffsurvey@surveycoordination.com.

An example of one of the dashboards is shown below. Clicking on certain elements of the chart will allow you to organise the data in different ways. There are also a number of symbols displayed on some charts. Hovering your mouse over these symbols will bring up their definitions.

For help with interpreting the data, please refer to the ‘Making sense of your Staff Survey data’ document – you can find a link to this on the left.

For any other queries, please contact the Staff Survey Co-ordination Centre by emailing nhsstaffsurvey@surveycoordination.com or by calling 01865 208 141.

To the right you can see an image of one of the dashboards.

This dashboard displays all of the Key Findings that fall under the theme of ‘Job Satisfaction’. For each of these Key Findings, results from the current and previous year are shown for the selected organisation and these are compared against their benchmarking group average and the best performing organisation in their benchmarking group.

Indiciators (tick marks or exclamation marks) may be displayed next to the organisational score from the previous year or next to the benchmarking group average. These indicators show whether an organisation has significantly improved or declined on a Key Finding since last year, or whether they are performing better or worse than the average for their benchmarking group.

The blue question mark in the top left of the page has some additional information about the data contained on the page – you can mouseover this icon to display this information.